We want you to be happy with your course. If something isn't right, we want to hear about it — and put it right. This procedure explains how to raise a complaint and what you can expect from us.
1. How to raise a complaint
Email us at complaints@communitaal.nl with 'Klacht / Complaint' in the subject line. Tell us what happened, when, and what you'd like us to do about it. You're welcome to write in Dutch or in English.2. What happens next
- We'll confirm we've received your complaint within 5 working days.
- We aim to resolve it within 4 weeks. If we need longer, we'll tell you why and give you a new timeframe.
- We handle every complaint confidentially, fairly, and in good faith.
3. If we can't reach agreement
If you're not satisfied with our response, we'll appoint an independent reviewer to look at your complaint, and we'll treat their assessment as binding.4. Our records
We keep a record of complaints and how they were resolved, and we use them to improve the school. Records are kept for two years.
This procedure sits alongside our Terms and Privacy notice.
Version: 2026-07-01